Media

chalkmanDrawing on our extensive experience in identifying massive opportunities for change within the financial services industry, we are regularly invited to contribute to publications and to speak at industry events.

In recent years, The Process Improvement Group’s founder, Craig Reid, has presented at client forums throughout Asia Pacific for Pega Systems. He has also been a speaker at the Building Business Capability conference in Sydney, and at the Australian Payroll Association in Melbourne.

Craig has contributed articles to the Sun Herald, The Australian and numerous industry publications. His articles also appear on the Process Excellence and BPM Leader websites.

We welcome enquiries regarding speaking opportunities. The following is a sample of topics we can present on:

  • The Process Revolution: Why Organisations Are Under Threat Like Never Before (and What They Can Do About it)
  • 6 Big Business Problems That Can Be Solved by Business Process Improvement
  • How to Build a Compelling Case for Process Improvement
  • Improving Efficiency and Customer Experience in Banking (Case Study)
  • Why (and How to) Create a Process Maturity Benchmark
  • How to Link Process Improvement and Business Requirements to Customer Outcomes
  • Planning and Running Successful Process Improvement Workshops
  • Process and the Customer Experience – an Introduction
  • Process Documentation – How to Get it Right

RECENT SPEAKING ENGAGEMENTS

Australian Payroll Association Conference, Melbourne.

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“In front of a packed crowd at Australian Payroll Association’s Conference in Melbourne, Craig’s presentation “The Process Revolution” proved to be both inspiring and thought provoking. It was an ideal introduction to the world of business process improvement and I’d recommend Craig as a keynote speaker to anyone looking for someone who is both entertaining and an expert in their field”.
Tracy Angwin, Executive Director, Australian Payroll Association

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Here’s what attendees said about Craig’s presentation:

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CaseStudy

CaseStudy

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Pegasystems Client Forums: Sydney, Melbourne, Singapore & Hong Kong.

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“Craig Presented an insightful case study on Improving Customer Experience & Efficiency In Banking – it really resonated with our financial services clients and the feedback was overwhelmingly positive. Craig is an engaging speaker and his experience as a BPM thought leader added a unique perspective to the day. I would readily recommend him as a keynote speaker”.

Luke McCormack, Vice President, Managing Director – Asia Pacific, Pegasystems

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CaseStudy

CaseStudy

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CaseStudy