About Us


The Process Improvement Group is an Australian consultancy that specialises in helping complex organisations to streamline the way they operate to reduce costs and improve their customers’ experience.

Every consultant on The Process Improvement Group team is an expert with extensive experience in Australia’s top firms. We don’t believe in sending you graduates to map processes that add no value. We’re incisive, knowledgeable and creative – and we know our expertise can unlock tremendous capability in your business.

And unlike some consultants who string out the project to maximise their billings, our goal is to deliver a mountain of value in as short a time as possible. This means you can reap the benefits we introduce sooner, so your business can get out there and outclass the competition.

Consultant Profiles



Many of you may know Craig Reid, our CEO as “The Process Ninja” – he has been recognised by both the Process Excellence Network and Processpedia as one of the top process thought leaders globally. He has also established the #1 process improvement blog in the world and has been featured in newspapers like The Australian and The Sun-Herald. He is regularly asked to write and speak on behalf of the world’s top business process software vendors.


JASON EDLIN – Principal Consultant, Business Process Management

Jason is a business consultant with a strong background in financial services, operations management and consulting and process. His specialties are workshop facilitation, business process analysis and redesign, change management, and strategic consulting. He is able to support and challenge the thinking of executives and staff, identify and analyse company issues, identify and preserve best practices and develop as-is and to-be business models.

Nikki Guerin – Principal Consultant, Business Process Management

Nikki is passionate that processes should be adding value to your company. If they are not, then she can help you do something about it! Even from a teenager, Nikki was already improving processes and training staff – literally thrown into each troubled department to turn it around. Two decades later, Nikki is a seasoned process improvement professional who is currently undertaking her masters.

Nikki is always focused on strategic alignment and customer value. She has a strong background in data analysis, mining and metrics which she uses to target improvements. She has worked across government, financial, media, insurance and retail companies.

Sean Grove – Principal Consultant, Programme and Project Management

Sean is a senior program delivery consultant holding an MBA from the Australian School of Management and is a certified Project Management Professional (PMP) with the Project Management Institute with 20 years of technology and program / project management experience (5+ years reporting to C level) within federal and state government, banking & finance, insurance, pharmaceutical and digital media sectors. Sean is an experienced trouble-shooter with extensive success in program / project recovery and process improvement with a focus on innovation, increasing business value and cost reduction.